Polymer Privacy Policy

Summary

The Polymer app collects no data without your consent, and then tries to collect as little data as practically possible. I don't want your personal information.

This website uses Plausible Analytics, a privacy-friendly analytics service that collects anonymous visitor metrics without using cookies or other tracking technologies.

If you use the Polymer push notification service with snapshots enabled, snapshots are temporarily stored on a Polymer server so they can be delivered to your device(s). They are deleted immediately once delivered.

The Polymer push notification stores server logs that may contain your IP address. These logs are only used for maintenance and anti-abuse purposes.

Data Polymer Collects

• Apple Analytics: If you've consented to share statistics with developers, we receive anonymous, aggregate statistics and crash reports from Apple. For more information on device analytics, or instructions on how to disable them altogether, see https://support.apple.com/HT210682.
• Crash Reports: If the app crashes, we receive crash reports that contain basic information about your device and indentify what code the app was running when it crashed. Crash reports can be turned off before the app is first set up, or at any time in the app's settings. Crash reports are collected by Sentry, and are treated in accordance with their privacy policy available at https://sentry.io/privacy.

Push Notifications

• Device Identifiers: The Polymer push notification service only uses unique, pseudonymous identifiers for your iOS devices and OctoPrint servers.
• Notification Content: The Polymer push notification service does not store the textual content of any notifications sent through it.
• Snapshots: If you use the Polymer push notification service with snapshots enabled, snapshots are temporarily stored on a Polymer push notification server so they can be delivered to your device(s). Snapshots are deleted:
  1. Immediately once all of your devices have received the notification and downloaded the snapshot, or
  2. Within two (2) hours of the snapshot upload time.
  Snapshots are not used for any other purpose other than delivering them to your devices. You can disable sending snapshots within the Polymer plugin settings.
• Server Logs: For maintenance and anti-abuse purposes, logs of requests to the Polymer push notification service are stored. Server logs contain the IP address of the device that made the request.
• Data Jurisdiction: Polymer notification servers are located in the United States of America, in the state of New Jersey.

Marketing and Documentation Websites

This website (polymer3d.app) and the Polymer Help website (help.polymer3d.app) do not use cookies. The following services are used on these websites:

• Plausible Analytics: Plausible Analytics is a privacy-friendly analytics service that collects anonymous visitor metrics. They do not collect personal information, or use cookies or other tracking technologies. For more information, see their data policy.
• Cloudflare: Cloudflare hosts these websites and collects anonymous aggregate traffic statistics. For more information, see their privacy policy.

Feedback Website

The Polymer feedback website (feedback.polymer3d.app) is operated by Fider. Please refer to their privacy policy.

Beta

Versions of Polymer accessed through the beta program may contain additional instrumentation necessary for debugging. For more information on how TestFlight data is handled by Apple in the beta program, see here and Apple's privacy policy.

Support Email Diagnostics

When you send a support email, you can optionally attach a diagnostics file that contains information helpful in identifying your issues with the app. Diagnostics files contain basic device information, and the app's logs. App logs might contain the addresses of your OctoPrint servers, but do not contain any secret keys or authentication credentials.